Patient Billing & Records

Billing Information

We understand an emergency room is a stressful experience. All GSEP providers are exceptionally well trained, and we hope this was evident during your recent visit. Our billing agents prepare the bill to send to the insurance company on your behalf. You can expect to see their company names on correspondences about your emergency room visit. We know that sorting through medical bills is another stressful time, so we’ve put together a list of commonly asked questions to help navigate you through the billing process.

For patient billing questions for dates of services prior to 8-22-2017 contact PracticeMax

If the emergency room visit was before 8-22-2017, the billing company is PracticeMax, Inc.

P) 210-293-6030
(F) 210-614-0710

If you’re having issues paying your bill, PracticeMax has patient discount and hardship programs and multi-point payment options.

They offer an online payment option as well:

For patient billing questions for dates of service after 8-22-2017 contact Floyd Ridge

If the emergency room visit was on or after 8-22-2017, the billing company is Floyd Ridge.

Agents are available to assist you Monday-Friday, 8:30am-4:00pm via phone at 800-355-2470.


Account correspondence and payments should be mailed to:
Floyd Ridge
P.O. Box 99067
Las Vegas, NV  89193-9067

Patient Medical Records Information

All patient medical records are kept by the hospital system. Full information on how to access or request patient records can be found at their site here, copied below for your convenience:

MyHealthOne Portal.  MyHealthOne consolidates many common tasks into one secure, easy-to-use online patient portal. It gives you access to most of your medical records on your desktop computer, laptop, tablet or smartphone 24 hours a day. *Note that some medical records may only be available through our hospital Medical Records office.

Request Medical Records Request Paper Copy of Medical Records. To request medical records of past hospital stays or surgeries in a Methodist Healthcare facility and to ensure compliance with the Health Insurance Portability and Accountability Act (HIPAA) privacy regulations, please fill out the form below.

Forms must be printed out, completed, signed by the patient and submitted along with a copy of the patient’s driver’s license. You can mail a copy of the completed Authorization Form with your driver’s license to:

San Antonio Shared Service Center
Attn: HealthPort
6000 Northwest Parkway #124
San Antonio, Texas 78249

For a recorded message about how to obtain medical records, call our Medical Records Department:

  • Methodist Hospital/Methodist Children’s Hospital: 210-575-4128 (Fax # 210-581-4921)
  • Methodist Stone Oak Hospital: 210-638-3900 (Fax # 210-638-3884)
  • Methodist Specialty and Transplant Hospital: 210-575-8100 (Fax # 210-581-4921)
  • Metropolitan Methodist Hospital: 210-757-2984 (Fax # 210-757-2160) Quarry

Follow up on a request: If you previously mailed or faxed a request to the facility or HealthPort please contact HealthPort at 210-581-4585 opt 3 to follow up on the status of your request.

Appointment with a physician: The physician’s office may fax a request to the HIM department for lab, x-ray and items needed for your appointment. The request is processed electronically directly to that office. The patient does NOT need to come to the facility. Ask the physician’s office to request records by fax.

For Methodist Hospital/Methodist Specialty and Transplant Hospital, you may also fax your request for records to HealthPort at 210-581-4921.

Insurance purposes: The insurance company can mail a request to the facility and pay the copying fees.

Personal use: An authorization for release form and a copy of your driver’s license or valid international government issued identification such as a passport can be sent to the HealthPort address listed above. Some facilities do not release copies of records at the facility. A fee per page will be incurred for this request.

Court: The same process will be followed as with a request for personal use. Remember to allow plenty of time to get the records by mail from HealthPort. A fee will be incurred for this request.

Attorney: Attorneys may send a request with required patient authorization to the facility which will be forwarded to HealthPort at the address listed above. You may also mail your attorney’s request for records to HealthPort.

Records of a family member that has passed away: HealthPort will need a copy of the death certificate with your name listed as next of kin, authorization of release form and copy of your driver’s license or valid international government issued identification such as a passport. If you are submitting an international death certificate, it must be translated into English and notarized. A fee will be incurred for this request.


We’re unable to provide you with an estimate prior to your visit because the billing process is mandated by the Center for Medicare and Medicaid Services. Your bill is figured through a coding procedure based on the level of treatment you received.

GSEP works with numerous insurance companies and agrees to accept a discounted rate. If you’re unsure if we accept your insurance, contact your insurance company.

If you do not have insurance and unable to pay the full amount, please contact the billing company to arrange a payment plan.

Once the billing company receives payment from the first insurance company they will bill the remaining amount to the second insurance company.

GSEP providers are not employed by the hospital. You are receiving a bill from GSEP for the treatment and services provided by our physicians or mid-level providers. The hospital bill and the GSEP bill are separate and will need to be paid to the correct billing agency. The insurance companies will determine the amount due from the patient, and is often shown as an adjustment on your patient statement.

We rely on the information you provided the hospital to process the billing. The insurance company will send you a statement, which usually takes 3-4 weeks, but can take as long as 12 weeks. If your insurance or personal information has changed, please contact PracticeMax at the phone number listed above. If your insurance company does not pay within 45 days, PracticeMax may send you a notification of non-payment. Please contact your insurance company.